ROLAND Schutzbrief is advancing claims management digitally

The Challenge

Web forms with mandatory fields and automatic routing

ROLAND Schutzbrief relies on hosted web forms from FTAPI for structured data capture and secure document upload. There are 15 standardised forms, one for each claim category, plus special-purpose forms for particular processes. Mandatory fields ensure that all details are complete and that every submission is clearly allocated. Submission takes place in a single step, including upload and optional bank details for reimbursement. Keyword filters route every submission automatically to the relevant department, with no manual forwarding. Transmission is 100 per cent end-to-end encrypted.

"We wanted to create a solution that meets these requirements in a way that is simpler for our customers to use, while also satisfying our high standards for data protection and information security," says Jan Hohlmann, Innovation Manager at ROLAND Schutzbrief.

There have been internal benefits too: the solution passed the governance review first time.

The Result

Structured submissions and fewer manual steps

Thanks to mandatory fields and clear case allocation, submissions arrive structured and complete. The structured data is available to claims handlers immediately for processing. Better data quality and standardised forms mean fewer follow-up queries.

Automatic routing delivers every submission to the right place and reduces manual allocation steps. Sensitive documents are transmitted securely and traceably.