Secure data exchange for insurance: boosting efficiency and ensuring compliance.
Share sensitive documents easily and securely with external recipients. Encrypt emails and attachments directly in Outlook or via your browser, without needing technical expertise. Shorten processing times with automated workflows.
Unencrypted customer emails, manual claims data, and the pressure of DORA: many data processes in insurance are more laborious and risky than necessary. Yet secure data exchange – from personal customer data to financial and health-related information – has long been a legal requirement. GDPR strictly mandates the protection of personal data, and the Digital Operational Resilience Act (DORA) further tightens the requirements for secure ICT systems. Failure to meet these standards risks fines, legal repercussions, and a permanent loss of customer trust.
The good news: data protection during the exchange of sensitive information and process efficiency are not mutually exclusive. FTAPI supports insurances in reliably protecting the exchange of sensitive information and fulfilling current compliance requirements. Sensitive data remains encrypted and traceable during exchange with customers, partners, and authorities. Underlying processes – such as data intake, preparation, and documentation – run automatically. You meet compliance requirements, reduce operative costs, and maintain the trust of your customers.
Data exchange for insurance: maintaining compliance and accelerating processes. Reduce administrative effort and ensure full data sovereignty through transparency and traceability.
Secure and easily encrypted
Sensitive data remains protected when exchanged with customers and partners – through end-to-end encryption that meets DORA and GDPR requirements.
Reliable access controls
Comprehensive authentication and permission controls ensure that only authorised employees can access data. This minimises the risk of data misuse.
Full traceability
FTAPI enables comprehensive logging and traceability of all data transactions. This enables insurance companies and banks to carry out detailed documentation and audits.
Ensure data protection in many areas easily. Secure internal communication and data exchange with customers or partners.
Save time with automated workflows
Do you regularly send sensitive contract information, such as leasing or policy documents, to your customers? You can use FTAPI SecuFlows Advanced to automatically read this information from your core system and deliver it securely to recipients. This noticeably shortens processing times for claims and reduces the cost per case.
By capturing data in a structured way and transferring it directly to your DMS, you process claims without manual steps. Your staff spend less time typing or sorting information – instead, they act as problem solvers for cases where their expertise is truly required. Additionally, you protect your IT from attacks: the system automatically checks customer uploads for viruses.
Faster exchange during claims processing
Contract documents, claims records and expert reports often contain confidential financial, legal or private details. With FTAPI SecuRooms, you can transfer these documents securely between insurers, customers, experts and workshops, and archive them in an audit-proof manner.
For legal documents such as pleadings, reports or court records, protection against third-party access is essential. Confidentiality and data integrity are maintained through encrypted and legally secure communication.
Protecting sensitive data
As an insurer, you regularly exchange customer data and personal information with clients, banks, tax authorities or other institutions – for identification, contract processing or enquiries. The FTAPI platform reliably protects this information throughout the entire transmission process. This allows you to minimise risks such as data misuse or identity theft and consistently comply with all data protection and insurance regulations.
Privacy guaranteed
Data is exchanged with doctors, hospitals, pharmacies and experts for health and life insurance – for example, for claims assessment or premium rating. This information is among the most sensitive of all. It is transmitted in encrypted form via the FTAPI platform and stored exclusively in certified German data centres – in full compliance with GDPR.
Protect your customers’ sensitive data.
Find out more about secure email communication, file sharing, and automated workflows, and how to implement compliant data and document exchange.
With the ability to integrate external partners easily into the business process, as well as the attractive design and the licensing model that is optimal for VVO, we are happy to have chosen FTAPI.
Frequently asked questions about secure data exchange for insurance companies.
Sensitive data – such as personal customer information, health data, contract documents and claims records – can be exchanged in a data-protection-compliant manner using intuitive interfaces. FTAPI is tested according to the BSI C5 criteria. All products on the data exchange platform provide continuous end-to-end encryption, and all data is stored exclusively in certified German data centres. Compliance and data protection can thus be easily implemented in daily practice – without additional IT effort for every single transaction.
Yes. FTAPI provides a specialised solution for insurers with end-to-end encryption, GDPR-compliant data transmission, granular permission management and seamless traceability of all data movements – all of which are DORA requirements for secure ICT systems. Insurers can thus demonstrably meet these standards and provide the required compliance evidence to regulatory authorities more easily.
Yes. With FTAPI SecuFlows Advanced, recurring data processes such as claims notifications, policy distribution or regulatory reporting can be automated – GDPR-compliant, auditable and with REST API connectivity to existing core systems. In practice, this results in more structured data entry, less manual rework and a measurably higher rate of straight-through processing. Implementation effort is manageable.
Yes, you can integrate FTAPI seamlessly into your current infrastructure. Using the REST API, you link the platform directly with your existing specialist applications and document management systems (DMS). This allows you to continue using your proven systems while the solution grows flexibly with your digital maturity.
No, you maintain full sovereignty over your workflows at all times. Thanks to the "human-in-the-loop" concept, you decide which steps run automatically and when your experts intervene personally in complex cases. This combines efficient automation with human expertise exactly where it matters most.
Find out more.
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More efficient data exchange thanks to DORA.
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Application
Secure data exchange: reliably compliant.
Transfer sensitive data securely encrypted, GDPR-compliant and user-friendly at the same time with FTAPI.
Whitepaper
Secure data exchange for insurance companies.
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A platform for your secure data exchange.
Emails, data rooms, automation - discover how you can securely exchange your data at any time with FTAPI.