Accessibility statement.

FTAPI GmbH is committed to making its application accessible in accordance with the German Accessibility Strengthening Act (BFSG).

This accessibility statement applies to all data exchanges via SecuMails. This includes both the sending and receiving of files, submissions via SubmitBox, as well as the registration and login processes.

General description

FTAPI offers you a trusted solution for conducting your email communication at the highest level of security and in line with current data protection regulations, such as the GDPR.

The software solution combines cutting-edge encryption technology that adheres to the latest standards set by the Federal Office for Information Security (BSI) with an intuitive and user-friendly interface.

This ensures that your data transmission remains secure, reliable and easy to use.

Provider information / feedback and contact details

FTAPI Software GmbH
Steinerstraße 15F
81369 Munich
Email: info@ftapi.com

Legal requirements

The legal requirements are based on the Accessibility Strengthening Act (BFSG), in particular § 14 in conjunction with § 3 (1) BFSG, with reference to the Ordinance on the Accessibility Strengthening Act.

Through regular reviews and updates, we ensure that our digital services comply with the legal requirements and are continuously improved to provide high levels of accessibility and security for all users.

Accessibiity audit

This accessibility statement is based on a technical audit carried out in accordance with the EN 301 549 standard (version 3.2.1), which includes the criteria of WCAG 2.1 at compliance level AA.

The audit was conducted by a third party, both manually and semi-automatically, based on representative use cases. A total of seven main processes within the application were tested, including registration, login, document transfer, and upload/download procedures.

Audit process

The most recent accessibility audit was carried out on 6 June 2025. We aim to reassess accessibility annually—unless substantial new content is added to the application in the meantime.

Known issues are being addressed incrementally as part of a dynamic improvement process.

Audit results

The application is partially compliant with EN 301 549. 92% of the tested requirements were met.

Known accessibility barriers

  • Not all visual elements have accompanying text alternatives.

  • Some colour contrast adjustments are still pending.

  • The Submit Ticket process requires further optimisation for screen reader compatibility.

  • General screen reader navigation aids such as landmarks need to be expanded in some areas.

  • A visual-only CAPTCHA is still in use and will be replaced shortly.

  • Some forms lack sufficient labelling.

Reporting barriers

If you have any questions or wish to report an accessibility issue, please contact: info@ftapi.com

Responsible market surveillance authority

Market Surveillance Authority of the German federal states for the accessibility of products and services (MLBF), Magdeburg.