Digitization and data protection in public authorities

FTAPI makes the digitization of public administration GDPR-compliant

Securely map digital government processes and citizen communications with FTAPI

Data protection has always played a decisive role for specialists in public institutions and authorities, and in the course of digitization the requirements are once again increasing. This development is being driven forward by the Online Access Act (OZG), which obliges authorities to also make administrative services available digitally by the end of 2022. At the same time, there are legal requirements with the GDPR and the Federal Data Protection Act (BDSG) that must be met in relation to working with personal data in order to avoid sensitive fines for professionals in public authorities. 

However, many municipalities and communities lack simple, privacy-compliant digital solutions for electronic citizen communication and the secure processing of sensitive data. There is also a lack of adequately trained data protection officers in state institutions. In this context, the use of FTAPI greatly eases the implementation of existing legal requirements through simple and secure encryption and automation software.

Examples of digital processes in municipalities

Secure virtual official channels with FTAPI

The aim of so-called E-Government is to create a modern, networked administration that focuses on the needs of the citizens while complying with legal regulations. Barrier-free online access to administrative services is an important step toward digitization. FTAPI has already paved the way for more than 500 authorities to secure and GDPR-compliant digital administration. In this way public offices, departments and ministries design virtual citizen communication and inter-agency data transmission securely and conveniently with FTAPI.

The FTAPI platform provides holistic solutions for the sustainable digitization, automation and scaling of municipal services from one single source. This reduces costs, increases the efficiency of government services, reduces the workload of employees and improves citizen satisfaction.

This is how FTAPI helps digitize public administration:

  • User-friendly solutions for virtual administrative procedures
  • Increasing the efficiency of government services
  • Flexible and rapidly implemented data protection solutions
  • Measurable improvement in the quality of electronic citizen communication
  • Gain trust through high data security standards
  • Reliable protection against cyber attacks

    Digital citizen communication 

    The OZG (Online Access Act) regulates virtual access to administrative services. The goal of digital administration is to simplify communication between citizens and the state. With FTAPI, municipalities and local authorities design electronic citizen communication via online administration portals in a secure and GDPR-compliant manner.

    Data exchange between authorities

    The Federal Data Protection Act (BDSG) not only regulates communication between citizens and administration, but also the further processing of personal data within authorities and public institutions. Where data is further processed or archived, the FTAPI software solution ensures encrypted communication and appropriate documentation.

    OZG Feedback channel 

    In the course of the OZG, authorities are moving a lot closer to paperless administration. Digital official channels are one thing, but what happens when clerks have a query? Temporary communication channels provide a secure solution for sending and receiving sensitive data in encrypted form. With secure online forms and email encryption, FTAPI helps to make digital public administration agile and secure. 

    GDPR-compliant daycare registration 

    When registering children for daycare centers, kindergartens or schools, authorities and institutions must pay particular attention to data protection. Children’s and young people’s data enjoy comprehensive protection thanks to the GDPR. The FTAPI SecuFlow for secure daycare registrations makes work easier here in several areas, meaning documents are received securely and uniformly by the appropriate contact person in the municipality or administration. 

    More than 500 authorities already trust in FTAPI.

    Mike Felber

    Data security plays an important role when communicating between authorities, external agencies and citizens. FTAPI helped us to balance digitalisation and data security.

    Mike Felber
    IT Administrator, Kommunaler Sozialverband Sachsen
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    Areas of application for offices and authorities

    Face the challenges of digitization with FTAPI

    Gain the trust of your citizens with secure and easy-to-use FTAPI software. Arrange to get to know us now and see the FTAPI software in action in a live product demo.